Terms and Conditions

TERMS & CONDITIONS OF BIRTHDAY PARTY BOOKINGS

Please check over all the details to ensure we have dates, times, addresses and entertainment details correct. If anything is not right, call us straight away - 8669 1303. We want to ensure your party runs as smoothly as possible for you … and our artists.  A fun, stress free event is the aim.

Deposits

To confirm your booking and lock it in place, please pay the deposit today Use your INVOICE NUMBER in the bank transfer description.  All deposits are NON REFUNDABLE.  We can reschedule your booking within 6 months of the original date.

Remaining Balance

Please pay the remaining balance of your party 4 days BEFORE the party date.  Use your INVOICE NUMBER.

All remaining balances MUST be received prior to starting your party day, otherwise the organised entertainment will not proceed.  Please send a screenshot of payment receipt.

Follow Up Before The Party

We’ll give you a phone call OR email you between 2 - 4 days prior to your party to confirm the numbers attending and just to make sure everything is on track, If you need anything extra at this stage, we will have time then to organise it.

Extra Children

Please be prepared that extra children will usually mean extra time so we’ll need to add a small additional fee.  This includes siblings of the party guests. We can discuss options and amounts when we call to confirm. Again, we want to make sure everything is just perfect for you.  But please also note that sometimes our team members have a tight schedule and may not be able to stay longer if there are unscheduled extra children.

Additional Party Time

Extra time is charged in 15 min blocks. Three to four extra children equals 15 additional minutes.

Booking Specific Team Members

We cannot guarantee a request for specific team members even if booking weeks or months in advance.  Our team are qualified, experienced staff whom we are personally happy to work with and who represents our company and company values.

Poor weather (extreme heat or pouring rain)

  • We always aim to go ahead no matter what the weather and will turn up as arranged.  If you need to cancel,  a Cancellation Policy is in place, please see below.
  • Any cancellations or location changes MUST be made by personal contact – phone us.  Email or Text message contact unless you receive a response WILL NOT be deemed as contacting us and will result in you incurring a full cancellation fee.
  • Pony Parties may need to be re-scheduled in extreme heat if there is inadequate shade for kids, ponies and handlers.  Shade is a must, fans can be a good idea, water sprayers for the kids are a great idea.
  • Rainy weather is generally not a problem unless there are also high winds. Our ponies will walk under umbrellas.

In the event that a party does need to be cancelled, the deposit is non refundable.  However, parties can be rescheduled without losing your deposit.

Severe Weather Warnings

In the event of Sever Weather Warnings issued by the Bureau of Meteorology or a Public Health Alarm, Balloonaversal reserve the right to cancel certain bookings for safety reasons for you, your children, us and our human and animal team. Deposits will NOT be refunded. Bookings CAN be rescheduled and deposits will be attributed.

Party Issues

Please send a written complaint detailing the issue to info@balloonaversal.com.au within 2 days of the party for us to conduct a full investigation.

Cancellation Policy:

We realise that sometimes the best laid plans can go awry, but please understand from the time that you make your booking and pay your deposit, your date is held for you.  We will not take another booking – we do not double book, your party is safe in our hands.

This is important

If you cancel and we haven’t acknowledged by email – IT’S NOT A VERIFYABLE CANCELLATION and you will still be charged the scheduled cancellation fee.  Speak to our staff personally, keep an eye out for the same day email verification, let us know immediately if you don’t receive it.

14 day Cancellation Policy (Counting the 14th Day)

To receive a refund of any money paid, not including the deposit amount, you must make your cancellation no less than 14 days prior to the start of your function and must be made by direct contact with Peter, Michelle or office admin.  Your Deposit is Non-Refundable.

Deposits can be attributed to a rescheduled booking and must be taken within 6 months of the original booking date. A rescheduled date must first be given.

Should you cancel your booking 14 days or less prior to the start of your function, you will be charged a cancellation fee as per the following schedule:

Cancellation Policy Schedule:
14 - 8 days
  • Cancellations received from booking until up to 14 days prior to your planned function will incur a cancellation fee of 25% of full cost, minus the party deposit.
7 - 3 days
  • Cancellations received between 3 & 7 days prior to your function will incur a cancellation fee of 50% of full cost, minus the party deposit.
48 hours or less
  • Cancellations received 48 hours or less prior to your function will incur a cancellation fee of 75% of full cost, minus the party deposit.